Contact & Questions
About our BootsAre the boots waterproof? What are Whooga boots? Where are they made? Are the boots authentic? Counterfeit guidePricing & PaymentWhat payment types do you accept? Will I have to pay import taxes? How much is shipping?Shipping & Order StatusWhen will I receive my order? Who do you ship with? How do I track my orderReturns & CancellationsWhat is your returns policy? Can I cancel my order?Update: Recent News Reports of Inhumane Practices in the Ugg Boots Industry If your question has not been answered above, please use the following form to contact us - or send us an email at Whooga SheepskinRecently in the media in the UK there have been many stories about boots being made with incredible cruelty from the skins of animals such as Racoon Dogs and Mink. As a company and as individuals we are absolutely horrified and condemn this terrible practice. We can completely guarantee that all our boots are made from 100% Australian Sheepskin and nothing else (apart from the soles of course which are blown rubber). We are a registered Australian company (see the About Us page for registration details) and all our sheepskin is sourced totally from Australia and New Zealand. So we know for sure that no animal cruelty is involved and that the strict animal rights policies of Australia and New Zealand are followed. In addition to this our brand (Whooga) is a Registered Trademark in the UK and we have been shipping to the UK for many years with absolutely no problems at Customs. In most cases your boots will be shipped from our warehouse in Bedford, UK so they have already passed through customs. However in the cases where we ship directly from our factory We can 100% guarantee that your boots will not be seized by customs and will arrive to you safely. We also use insured shipping so that in the unlikely event that anything else happens to your boots (such as being lost by the shipping company) we will provide a full refund or a new pair of boots (your choice). If you have any further questions about this or anything else please feel free to contact us. |
UK OfficeOffice Only - Not for Returns/ExchangesSuite 3046 Office 6, Slington House Rankine Road BASINGSTOKE RG24 8PH United Kingdom UK ReturnsYou must have return authorisation before sendingUnit 2B Viking Ind Est Hudson Road Bedford MK41 0QB United Kingdom UK Phone: +44 1865 522 700 (wholesale enquiries only) Australian Office364 Woodpark RoadSmithfield, NSW, 2164 Australia Australian ReturnsPO Box 7205Wetherill Park, NSW, 2164 Australia For all other enquires please fill out the contact form to the left or email us at |

